Terms of Service

1. The Service

Detailery is a marketplace that connects customers seeking mobile vehicle detailing services with independent detailing professionals ("Detailers"). Detailers are not employees of Detailery and are independent contractors. Detailery is the facilitator of bookings and payments between Detailers and Customers. Detailery does not perform detailing services. Detailery is not a party to any service agreement between a Customer and a Detailer.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service.

3. Bookings and payment

• Prices are shown at time of booking and may include a service fee.
• Payment is authorized at booking and captured upon service completion, processed via Stripe.
• Detailers receive payout via Stripe Connect after a completed, paid job, less Detailery's marketplace fee.
• Cancellations for a specific Detailing Service must be made within 24 hours prior to the service and is subject to the terms and conditions between a Detailer and a Customer.

4. Service area and availability

Detailery currently operates in a limited service area (Lehigh Valley, PA soft-launch zips) and offers services based on Detailer availability. We do not guarantee availability at any given time or location.

5. Customer responsibilities

• Provide accurate booking information (address, vehicle details, contact info).
• Ensure reasonable access to the vehicle at the scheduled time and location.
• Ensure authorization from all appropriate parties (e.g., landlords) prior to booking for a Detailing Service on site.
• Treat Detailers respectfully; Detailery reserves the right to suspend accounts for abusive conduct.

6. Detailer responsibilities

Detailers are responsible for performing services professionally, maintaining any required insurance, passing required background checks, and complying with applicable law. Detailery does not control the manner or means by which Detailers perform services.

7. Disclaimers

The Service is provided "as is." Detailery makes no representation and does not guarantee the quality of Detailing Services booked through the Service.

8. Limitation of liability

To the maximum extent permitted by law, Detailery's total liability for any claim arising from use of the Service is limited to the amount paid for the specific booking giving rise to the claim. Detailery is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of independent Detailers.

9. Indemnification

You agree to defend, indemnify and hold harmless Detailery against claims arising from the Service or your violation of these Terms.

10. Dispute resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, and the parties agree to venue of the courts of Lehigh Valley, Commonwealth of Pennsylvania. Prior to filing any claim, the parties agree to work in good-faith to resolve the issue without Court involvement.

11. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.

12. SMS notifications

By providing your mobile phone number when booking a service with Detailery, you agree to receive automated SMS notifications from Detailery related to your appointment, as described below.

Program description. Detailery sends a one-time automated SMS message per booking to let you know your detailer is on the way to your appointment. This program does not include marketing or promotional messages.

Message frequency. You will receive one (1) message per booking, sent when your detailer begins traveling to your appointment. Frequency varies based on how many bookings you make.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out. Reply STOP to any message to stop receiving SMS notifications. You'll still be able to check your appointment status in your Detailery account or by contacting us directly.

How to get help. Reply HELP to any message, or contact us at support@detailery.co.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of purchase. You do not need to consent to SMS notifications to book or receive services from Detailery.

For information about how we handle mobile opt-in and phone number data, see our Privacy Policy.

13. Contact us

support@detailery.co

Caldera Holdings, LLC — 502 W 7th St STE 100, Erie, PA 16502